FAQ
Frequently asked questions 
I wish to order an item that is exempt from VAT. I notice it can be printed off on your web site. Can I email or fax you the completed Exemption form?
Unfortunately we cannot accept emailed VAT exemption forms since HM Customs require an actual signature from you. If you are entitled to VAT off the item then order at the price excluding VAT option and we will process your card at this price.A VAT exemption form will be included with your order for your signature and return.Alternatively you can print off a form here.If we don't receive your form within 10 days we will assume you should have paid the VAT and charge your card this extra amount.
I am dissatisfied with a product I purchased from you 2 weeks ago.How do I get a refund?
We offer a 28 day 'no quibble' returns policy. If you are dissatisfied with your product for any reason please let us know so we can put it right with either a replacement or refund. Contact us in the first instance on 01509 506564 or email us mail@vantage-chemist.co.uk. For faulty or damaged products we will provide a full refund.For other returns we reserve the right to deduct our carriage costs off the original cost to be refunded.
I notice my order has to be signed for on receipt. How do I change the delivery address details to that of my neighbour?
Most orders are sent by Royal Mail Special Delivery. This is usually next day signature on delivery.If no one is in to sign,a card is usually posted through your door informing you the package can be picked up at your local post office. If this isn't convenient for you we can send to your place of work or neighbour's address. Please email us any changes to your delivery instructions at mail@vantage-chemist.co.uk. For bulkier items we may use another carrier but in these instances will let you know first by email the expected delivery day.
Do you sell medicines abroad.
Due to UK law we do not sell prescription only medicines abroad. The supply of other medicines to the USA is subject to the control of the US Customs and the FDA .As they cross the US border they may be delayed or not delivered at all. Vantage pharmacy therefore does not currently supply medicines to America.For medicines needed under special circumstances please contact us direct.
