Description

Whether it's an explosive boss, an uncooperative bureaucrat, a hostile customer, an arrogant saleperson or an argumentative relative, some people have ways of making our lives difficult and we have to find ways of tackling them. This direct and practical book will help you do exactly that!

Contents

• Introduction
• What are you made of?
• Aggressive types
• Complainers and other negative types
• Clam types
• The dangers of playing games
• Four important stages
• The positive power of words
• Developing inner strength
• Humour - The supreme weapon
• Appendices
• Further reading
• Index

About the authors'

Alan Houel and expert on the subject of difficult people holds an MA in Sociology and Communication, is a specialist in educational technology and in management psychology and Assistant Director of the Centre for Business Development in Paris. Since the mid 1980's he has been conducting seminars on management training, communication and negotiation techniques for groups of national and multinational executives in Europe and South America.

Christian Godefroy is a specialist in positive thinking and auto-suggestion., he has been given training seminars to over 6,000 senior company personnel around the world on self-confidence, communication and relaxation. Today he concentrates on publishing books about personal and professional success and about health and runs his own highly successful publishing companies in France and Switzerland.